Restaurant Assistant Manager

Description

• Assist in managing daily restaurant operations, including breakfast service, lunch/dinner (if applicable), bar service, and room-service support.

• Ensure compliance with brand standards, health codes, safety protocols, and sanitation requirements.

• Participate in daily walk-throughs to ensure cleanliness, readiness, and proper setup of the dining room and service areas.

• Monitor inventory levels; assist with ordering, receiving, and storage of food, beverage, and supplies.

• Maintain a strong presence on the floor, interacting with guests to ensure satisfaction and resolve concerns promptly.

• Support the delivery of consistent, warm, and professional service aligned with Embassy Suites guest service culture.

• Review guest feedback (Medallia, SALT, surveys) and implement action plans to improve scores.

• Assist in hiring, onboarding, and training restaurant staff, including servers, hosts, bussers, and bartenders.

• Provide ongoing coaching, performance feedback, and corrective action when needed.

• Foster a positive, collaborative, and service-focused team environment.

• Help create and manage weekly staff schedules to ensure proper coverage during peak periods.

• Support inventory control, cost management, and waste reduction initiatives.

• Assist with forecasting, budgeting, and revenue reporting.

• Monitor labor costs and adjust staffing levels appropriately.

• Help analyze financial performance and implement strategies to meet or exceed revenue goals.

• Complete daily shift reports, incident logs, and other required documentation.

• Assist with payroll accuracy, timekeeping, and attendance tracking.

• Work with the Manager to evaluate and update SOPs, service guidelines, and policy compliance.

• Support coordination with other departments (Front Office, Banquets, Kitchen, Housekeeping).

Equal Opportunity Employer

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