Restaurant Captain

Support the Assistant Manager in overseeing daily restaurant operations, ensuring seamless service flow.

Maintain Heston Blumenthal s service standards and ensure all staff deliver exceptional guest experiences.

Supervise and train the service team, conducting briefings and coaching sessions to enhance performance.

Anticipate guest needs, respond promptly to requests, and handle complaints with professionalism and discretion.

Demonstrate expert knowledge of the food and beverage menu, offering tailored recommendations to guests.

Coordinate with the culinary and bar teams to ensure timely and accurate order delivery.

Uphold hygiene, safety, and grooming standards in compliance with resort policies.

Maintain accurate records of reservations, guest preferences, and operational reports.