Asst. Manager -CRM

Position: Assistant Manager – CRM
Location: Dubai
Industry: Real Estate Developer

Job Summary:
We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.

Key Responsibilities:

· Manage the end-to-end customer relationship process from booking to handover.

· Coordinate with sales, finance, projects, and legal teams to resolve customer queries.

· Handle customer documentation, agreement execution, and payment follow-ups.

· Ensure timely updates to customers regarding project progress and possession timelines.

· Address customer concerns and provide effective resolutions.

· Support in CRM data management and maintaining accurate records.

· Assist in planning and executing customer engagement initiatives.

· Generate reports and MIS for management review.

Requirements:

· Bachelor’s degree in Business Administration or related field.

· Minimum 3–6 years of experience in CRM within a real estate developer firm (mandatory).

· Excellent communication and interpersonal skills.

· Strong organizational and problem-solving abilities.

· Proficiency in MS Office and CRM software.

· Ability to work under pressure and meet deadlines.

Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month