Restaurant Host will be responsible for greeting and seating all guests in the Restaurant dining areas to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience.
What you have
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High School diploma or higher
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Previous hospitality experience preferred, at least one-year host position in the Macon, GA area preferred
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Excellent customer service skills
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Excellent communication skills, both verbal and written
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Ability to use technology e.g. tablets, iPads
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Ability to assist with menu revisions when needed
What you’ll do
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Welcome each guest genuinely and seat them as quickly as possible
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Ability to converse with guests in a friendly, hospitable and informative manner
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Use a rotation method to ensure seating is fair
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Report to work on time and in proper uniform/approved attire
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Work as a team with all team members within the hotel
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Check greeter station assigned for cleanliness of area
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Ensure the front of the restaurant is clean and all objects are dust free
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Check all tables to ensure they are set up and ready to be seated with guests
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Communicate to servers when seating tables
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Assist servers when necessary
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Have knowledge of all areas within the hotel
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Ability to communicate to managers the flow of private dining rooms
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Observe flow of the private dining rooms
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Assist in the detailing of tables and remove items not in use, extra place settings should be removed
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Never solicit tips
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Attend monthly department meetings and daily stand ups
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Perform other duties as management requests to service our guests.
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Ability to use POS (point of sale) system MICROS as well as Yelp reservation system
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Assist managers with daily duties such as scheduling of stations
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Follow the procedures addressed in the training manual
Physical Demand
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Ability to sit or stand for extended periods of time
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Ability to communicate clearly
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Ability to lift 20 lbs. or more
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Corrected vision to normal range
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Long hours sometimes required
Mental Demands
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Make sound judgments quickly
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Work on multiple tasks, making appropriate progress towards deadlines
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Manage differing personalities within the office, the hotel and the community
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Maintain the highest degree of confidentiality
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Ability to work effectively in stressful, high pressure situations
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Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary