Restaurant Hostess

Job Summary

Main Duties/Responsibilities:

• Punctual at work, smile and enthusiastic.
• Represent the outlet with a genuine smile and greetings at the reception.
• Well groomed as per company standards throughout the shift.
• Display friendly and pleasant attitude towards guests and colleagues.
• Follow proper payroll and uniform procedures.
• Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.
• Open the restaurant for business at the prescribed time each shift.
• Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
• Pick up the daily menus and insert them properly in their covers.
• Inspect every menu and list to ensure their immaculate condition and appearance.
• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
• Assign seating taking into account service standards.
• Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
• Be fully capable of working with open table system.
• Ensure each guest receives the highest quality of service.
• Ensuring maximum flexibility and support extended for any guest request.
• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
• Ensure fondly bid farewell to every customer that departs the restaurant and invite them back.
• Handle lost and found items.
• Address guest dissatisfaction immediately and inform the manager of the action taken.
• Answer telephones according to PV standards and take reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests while scanning the room constantly.
• Respond properly in any hotel emergency or safety situation.
• Check menus for cleanliness and quality.
• Monitor reservations and act accordingly. (Special occasions, cancellations, vouchers and others)
• Support and assist the service team for additional tasks.
  
  
  

CANDIDATE PROFILE

• Certificate in an Administration course or relevant field.
• Minimum 1-2 years of experience in 5* international hotel.
• Pleasing and out-going personality.
• Positive attitude and smile.
• Able to work under pressure and manage stress.
• Excellent spoken and written English.
• Demonstrated experience working in a high-volume environment.
• Email etiquettes.
• Customer service skills.
• Proficiency in Microsoft Office applications.
• Knowledge in Micros and cashiering procedure.
• Complaint handling skills.
• Up selling skills.