Restaurant Host/Hostess

Job Title: Restaurant Hostess / Host

Job Summary

The Restaurant Hostess/Host is responsible for welcoming guests, managing reservations and seating, and ensuring smooth front-of-house operations. This role creates the first impression of the restaurant and plays a key part in providing excellent guest experiences.

Key Responsibilities1. Guest Greeting & Seating

• Welcome guests warmly upon arrival and make them feel comfortable.
• Manage reservations, walk-ins, and waiting lists.
• Escort guests to their tables and provide menus.
• Ensure proper seating arrangements based on guest preferences and table availability.

2. Reservation & Waiting List Management

• Answer phone calls and handle reservations efficiently.
• Update the reservation system and monitor table turnover.
• Provide accurate wait-time estimates to guests.
• Coordinate with servers and the restaurant captain to ensure smooth seating flow.

3. Guest Service

• Assist guests with inquiries about the menu, restaurant services, or policies.
• Handle special requests (birthdays, anniversaries, accessibility needs).
• Manage guest complaints politely and inform supervisors when needed.
• Ensure guests feel valued throughout their visit.

4. Front Desk & Lobby Management

• Maintain a clean and organized reception area.
• Keep menus, promotional materials, and reservation books updated.
• Coordinate with server teams to ensure efficient service and table turnover.
• Monitor dining area capacity to avoid overcrowding.

5. Communication & Coordination

• Communicate seating status and guest flow to service staff.
• Inform servers of new guests and special requests.
• Assist with takeaway or delivery order coordination if required.

6. Compliance & Presentation

• Follow grooming standards and maintain a professional appearance.
• Adhere to hygiene, safety, and hospitality service guidelines.
• Uphold restaurant policies and customer service standards.

Qualifications

• High school diploma or equivalent (preferred).
• Previous experience as a host/hostess or in customer service is a plus.
• Strong communication and interpersonal skills.
• Pleasant personality with a guest-first attitude.
• Ability to multitask and remain calm under pressure.

Key Skills

• Customer service excellence
• Communication
• Organization
• Multitasking
• Problem-solving
• Professional appearance and demeanor

Working Conditions

• Flexible to work shifts, weekends, and holidays.
• Requires standing for long periods in a fast-paced environment.

Contact details

Akshada Shinde

Human Resource Business Partner

akshada.speshally@gmail.com

8454810898

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person