Restaurant Manager

Position Summary

We are seeking a skilled and dedicated Restaurant Manager to lead our fine dining restaurant in Riyadh . The successful candidate will be responsible for overseeing daily operations, ensuring outstanding customer service, maintaining franchise standards, and driving business performance. This role requires a hands-on leader with excellent communication, operational, and team management skills, who thrives in a dynamic and multicultural environment.

Key Duties & Responsibilities

Operations Management

• Supervise daily operations across dining, kitchen, and delivery services.
• Ensure consistent food quality and service in alignment with franchise guidelines.
• Maintain full compliance with Saudi food safety , hygiene, and Baladiya regulations .
• Manage stock levels, purchasing, and vendor relationships to control costs effectively.

Team Leadership & Development

• Recruit, train, and manage a diverse team of restaurant staff.
• Create schedules and assign responsibilities to ensure smooth operations.
• Conduct performance evaluations and provide regular coaching and feedback.
• Build a positive work environment that promotes teamwork and service excellence.

Customer Experience

• Deliver a welcoming and family-friendly dining atmosphere.
• Handle customer complaints and feedback promptly and professionally.
• Oversee large group bookings, special events, and VIP service coordination.

Financial Oversight

• Monitor budgets, sales targets, and operational costs.
• Prepare and present regular financial and operational reports to management.
• Manage POS systems, billing accuracy, and daily cash flow.

Marketing & Business Development

• Coordinate local marketing campaigns, seasonal promotions, and loyalty programs.
• Increase brand visibility through social media and local community engagement.
• Stay informed about market trends and competitor activity to support business growth.

Compliance & Quality Control

• Ensure compliance with local labor laws, health, and safety standards.
• Conduct regular inspections of kitchen, storage, and dining areas.
• Maintain franchise quality standards and support audit readiness.

Franchise Coordination

• Act as the main liaison between the local branch and the franchisor.
• Implement training programs, operational procedures, and brand policies as directed.
• Represent and uphold the brand’s image and standards in the local market.

Requirements

• Bachelor’s degree in Hospitality, Business Administration, or a related field (preferred).
• Minimum 5 years of experience in restaurant management , preferably within franchise or international concepts.
• Strong leadership, organizational, and interpersonal communication skills.
• Proficiency in financial reporting, budgeting, and cost control.
• Understanding of Saudi hospitality regulations and Baladiya compliance .
• Fluent in Arabic and English (spoken and written).

Personal Qualities

• Passionate about hospitality and delivering exceptional guest experiences.
• Effective problem-solver who can perform well under pressure.
• Professional, culturally aware, and customer-focused.
• Hands-on leader with a strong attention to detail.

Compensation & Benefits

• Competitive salary.
• Performance-based incentives.
• Housing and/or transport allowance (as per company policy).
• Paid annual leave and health insurance .
• Opportunities for professional development and advancement within the franchise network.