Restaurant on-boarding Specialist

Company Description

elmenus is a leading food discovery and ordering platform, dedicated to helping people find and order food they will love. Our mission is to create the ultimate food platform by showcasing the best dishes in each city through a personalized experience. We play a key role in connecting restaurants with diners who are passionate about their offerings. At elmenus, we are transforming how people explore and enjoy food by building meaningful connections within the dining community.

Role Description

• Lead the end-to-end onboarding of new restaurants, acting as the main point of contact from documentation collection through full activation on the platform.
• Ensure seamless alignment with all onboarding processes, clearly guiding restaurant partners through operational standards, system usage, and requirements.
• Drive an exceptional honeymoon experience for newly onboarded restaurants, ensuring low operational violations, smooth adoption of processes, and strong early performance indicators.
• Own and manage the Restaurant Nesting Project, supporting new restaurants through intensive early-stage monitoring and interventions to accelerate growth and revenue performance.
• Monitor and elevate Restaurant NPS, addressing pain points with partners and collaborating with internal teams to enhance experience and satisfaction.
• Verify and ensure accuracy of partner data, collecting all required details, validating documentation, and ensuring flawless configuration before handoff to downstream teams.
• Collaborate cross-functionally with Operations, Account Management, Sales, and Product teams to ensure frictionless onboarding and a consistent partner experience.
• Track and own TAT (Turnaround Time) for onboarding steps, ensuring deadlines are consistently met and all KPIs and SLAs are adhered to.
• Identify issues proactively, troubleshoot operational and technical challenges and ensure partners receive fast, high-quality support.
• Provide training and guidance to restaurants on operational processes, platform tools, and performance expectations.

Requirements

• 1-2 years experience in account manager or vendor manager in any related field.
• Strong client relationship management, communication, and interpersonal skills.
• Experience in account growth strategies, performance analysis, and reporting.
• Organisational and problem-solving skills to handle multiple accounts effectively.
• Proficiency in CRM tools, data analysis, and Microsoft Office applications.
• Knowledge of the food and restaurant industry is a plus.
• Proven ability to work independently and within a team.
• Bachelor’s degree in Business Administration, Marketing, or a related field