Restaurant Supervisor

Job Title: Restaurant Supervisor

Job Summary:
We are seeking a dedicated and experienced Restaurant Supervisor to oversee daily front-of-house operations and ensure excellent guest service. This role involves managing staff scheduling, training new and junior team members, resolving customer complaints, managing bar inventory, and working closely with the Head Chef and back-of-house (BOH) team on promotions and upselling.

Key Responsibilities:

• Prepare and manage FOH staff schedules to ensure adequate coverage

• Train and support new and junior staff in service standards and procedures

• Handle and resolve customer complaints in a professional and timely manner

• Monitor and manage bar inventory, placing orders as needed

• Coordinate with Head Chef and BOH team on new menu items and promotions

• Lead upselling initiatives to maximize revenue

• Ensure smooth daily operations and maintain high service quality

• Enforce hygiene, safety, and cleanliness standards in all service areas

• Support FOH team during busy shifts and lead by example

Requirements:

• Proven experience as a Restaurant Supervisor or similar role

• Strong leadership and team management skills

• Excellent communication and customer service abilities

• Knowledge of bar operations and inventory control

• Ability to multitask and stay calm under pressure

• Flexibility to work evenings, weekends, and holidays

• Familiarity with POS systems and basic reporting tools