Restaurant Support Associate

Job Summary:

As a Restaurant Support Associate at YAY App, you will play a key role in ensuring seamless collaboration and communication between YAY and our partner restaurants. You will be responsible for supporting restaurant partners in managing their operations through the YAY platform — from onboarding and system setup to troubleshooting and performance monitoring. Your goal is to ensure partners deliver excellent service to customers while maintaining smooth operational flow and satisfaction.

About YAY App:

YAY App is a fast-growing digital platform connecting customers with top restaurants across the UAE. Our mission is to simplify food ordering and delivery while empowering our restaurant partners through smart technology, reliable support, and efficient operations. Join us in shaping the future of digital dining experiences.

Key Responsibilities:

• Partner Communication: Communicate with partner restaurants to provide day-to-day support and resolve operational issues efficiently.
• System & Menu Setup: Assist restaurants with system setup, menu updates, pricing modifications, and implementation of promotional offers on the YAY App.
• Technical Support: Handle technical issues related to restaurant devices or applications (order receiving systems) and coordinate with the tech team for resolution.
• Internal Coordination: Work closely with internal departments including operations, customer service, and logistics to resolve order-related problems such as delays, cancellations, or incorrect items.
• Training & Guidance: Provide training and guidance to restaurant staff on how to use the YAY platform effectively and manage incoming orders.
• Data Accuracy: Ensure all restaurant information—menu details, opening hours, and contact information—is accurate, complete, and regularly updated on the YAY App.
• Performance Monitoring: Monitor restaurant performance on the platform to ensure service quality, operational efficiency, and partner satisfaction.
• Issue Reporting & Improvement: Identify and report recurring operational issues, and suggest process improvements to enhance the partner experience.
• Onboarding Support: Support the onboarding of new restaurant partners, including documentation, activation, and system training.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• 1–3 years of experience in restaurant operations, partner support, or in a food delivery platform environment.
• Strong communication, problem-solving, and relationship management skills.
• Technical proficiency in order management systems or restaurant software.
• Ability to multitask and perform efficiently in a fast-paced, team-oriented environment.
• Detail-oriented, proactive, and service-driven mindset.

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month