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Restaurant Waiter - Brunello Restaurant
Dubai, United Arab Emirates
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction.
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
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