Restoration Project Manager

Job Summary
As a SERVPRO Restoration Project Manager, you are the driving force behind successful mitigation and restoration projects—from initial response to final billing. You will lead crews in water, fire, mold, and specialty cleaning services while ensuring projects are completed on time, on budget, and to SERVPRO’s high standards.

This is a hands-on leadership role for someone who thrives in fast-paced environments, takes ownership of results, and is committed to delivering exceptional customer service during stressful situations.

Benefits

• Competitive pay based on experience and performance
• Comprehensive benefits package
• Paid training and industry certifications
• Clear path for career advancement
• Ongoing personal and professional development
• Company vehicle and technology (as applicable)
• And more

Responsibilities

• Manage the full lifecycle of restoration projects, including water mitigation, fire damage, mold remediation, and specialty cleaning.
• Develop accurate scopes of work and write detailed estimates using Xactimate or similar industry software.
• Communicate directly with homeowners, commercial clients, and insurance adjusters to secure approvals and manage expectations.
• Schedule and lead internal crews and subcontractors to ensure efficient, high-quality production.
• Monitor job progress, documentation, and compliance to ensure proper billing and job profitability
• Control production costs including labor, equipment usage, materials, and subcontractor expenses.
• Deliver an outstanding customer experience by maintaining clear, consistent communication throughout each project.
• Respond to emergency service calls and help coordinate rapid response efforts when needed.
• Recruit, train, and develop technicians to build a strong, high-performing team.

Skills

• 3+ years of experience in restoration (water, fire, mold, or related field)
• 1+ year of leadership or supervisory experience
• Strong working knowledge of mitigation processes, drying principles, and industry standards
• Experience with Xactimate or similar estimating software
• IICRC certifications (WRT, ASD, AMRT, etc.)
• Valid driver’s license with a clean driving record
• Strong organizational, communication, and problem-solving skills

Physical Requirements

• Ability to lift 50 lbs regularly and up to 100 lbs with assistance
• Comfortable working in attics, crawl spaces, and other confined areas
• Ability to climb ladders and work at elevated heights
• Capable of repetitive lifting, pushing, pulling, and carrying
• Willingness to work in environments with cleaning agents and varying conditions

Why SERVPRO?
SERVPRO is more than a restoration company—we’re an industry leader with over 60 years of proven success and a nationally recognized brand trusted by homeowners, businesses, and major insurance carriers across the country.

With more than 2,000 franchises nationwide, SERVPRO combines the strength and credibility of a large-scale organization with the agility and culture of a locally owned business. Our teams respond to everything from everyday residential losses to large-scale commercial disasters, giving you the opportunity to work on meaningful, high-impact projects.

When you join SERVPRO, you’re aligning yourself with a name that opens doors, builds instant trust with customers, and provides the tools, training, and systems needed to succeed. We invest in our people, promote from within, and offer a clear path for growth in a stable, recession-resistant industry.

If you’re looking for a career—not just a job—with a company that values leadership, accountability, and service, SERVPRO is the place to build it.

Pay: From $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a valid driver's license and clean driving record?

Work Location: In person