Retail Director

Job Purpose

Lead the strategy and execution of retail operations within SEVEN’s Attractions and cinemas, driving the development and management of retail concepts, partnerships, and operations to enhance guest experience, ensure compliance, and maximize revenue growth. This role involves conducting market research, developing business strategies, overseeing retail performance, managing vendor relationships, and optimizing retail offerings to align with customer preferences and market trends.

Managerial Accountabilities

Key Accountability Areas

Strategy Formulation

• Develop Attractions retail strategy and business plans in alignment with the organization’s strategy to ensure achieving the strategic objectives.
• Develop the Attraction retail objectives and scorecard in alignment with the unit objectives and score card to ensure achieving the organization overall objectives

Stakeholders’ Relations

• Act as SEVEN’s representative with local and international ventures and enterprises to establish and maintain good working relationships with the key stakeholders within and outside the SEVEN

Budget

• Leads Attraction retail budgeting process and budget on time submission to ensure its compliance with the budgeting policy.
• Direct Attraction retail budget utilization during the year across all related functions to ensure that spending is in alignment with the submitted and approved budget

Governance and Resilience

• Develop policies and procedures and monitor implementation to ensure achieving function’s operational excellence.
• Direct Attraction retail day-to-day operations to ensure compliance with approved policies & procedures

People Management

• Direct employee performance management processes within Attraction retail function in alignment with the HR policies and procedures to ensure continuous improvement of employees’ performance.
• Direct performance evaluation process and validate its results within Attraction retail function in alignment with HR policies & procedures to ensure appropriate and fair evaluation for Attraction retail employees

Functional Accountabilities

Key Accountability Areas

Retail Concept Development and Management

• Develop, manage, and maintain innovative retail concepts and partnerships for attractions and cinemas.
• Conduct market research and benchmark analysis to identify and evaluate new retail opportunities.

Business Development and Partnership Management

• Define and execute strategies to attract new retail partners and stakeholders.
• Manage vendor selection, contracts, and day-to-day relationships to ensure optimal service levels, pricing, and quality.

Operations and Compliance Oversight

• Oversee retail operations, ensuring compliance with laws, regulations, and standards.
• Plan and forecast labor needs, recruit and train staff to maintain high service standards.
• Manage purchasing, inventory, and supplier negotiations for favorable terms.

Marketing and Merchandising Strategy

• Collaborate with partners and the marketing team to develop retail marketing initiatives that align with the overall strategy.
• Ensure efficient store management and visual merchandising, implementing sales strategies to enhance customer experience and revenue.

Performance Management and Optimization

• Conduct ongoing analysis to optimize retail operations, identifying areas for cost reduction and revenue enhancement.
• Develop and monitor performance metrics for vendor performance and compliance.
• Conduct regular audits and inspections of vendor operations.

Communications & Working Relationships

Key Internal Interactions

• Board of Directors
• Division Leads
• Internal Audit
• Business support functions

Key External Interactions

• Local / regional authorities
• Third party vendors

KNOWLEDGE & EXPERIENCE

KNOWLEDGE

Minimum Qualifications

• Bachelor’s degree in Administration or Marketing or Operations
• Master’s degree in Administration or Marketing or Operations is preferred

Professional Certifications

• PRINCEII, Agile and other similar certifications

EXPERIENCE

Required Experience

• 12 years of relevant experience with at least 6 years in a retail management role
• Previous experience in operations roles is preferred
• Experience in similar entities (Theme park, live theatre or production safety) is preferred