Retail Manager

Who we are?

For more than 30 years, we developed a coffee system that allowed people to create the perfect barista-quality experience at home. We had that dream, and we made it a reality.

Our innovations have redefined the way millions of people enjoy their coffee, growing from a ground-breaking idea in Switzerland to a global brand with a presence in 82 countries.

Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Vevey, Switzerland, Nespresso is present in over 60 countries and counts over 13,000 employees worldwide. To learn more visit www.nestle-nespresso.com.

What working at Nespresso means?

At Nespresso sustainability is at the heart of everything we do, because we believe that coffee can be a force for good which shapes lives and landscapes for the better. We celebrate farmers as artists and revive devastated farmlands to grow new beginnings.

We’ve built our company, our products and our practices on one simple premise: that every cup of Nespresso should have a positive impact. Whether it is in supporting the people who nurture, grow and harvest coffee beans or our choice of materials, production processes and what we do to help customers recycle our aluminum coffee capsules. We believe in empowering everyone to be an agent of change, contributing to a community sharing similar values.

How will you Grow?

At Nespresso, we believe that every employee should have the opportunity to reach their full potential.

We know that our people set us apart and ensure we are successful year after year. That’s why we want you to be the best you can be every day.

You will have many opportunities to make a difference and develop and continuously grow your knowledge and competencies in a fast-changing environment. We come together as a diverse team to challenge the status quo and cultivate new ideas that push the boundaries, both within and outside of coffee.

We are at our best when we take action and work collectively to achieve our ambition.

What we Offer?

Nespresso is a caring company. Just as we care about our customers, the coffee farmers and the natural environment, we also care about our people and offer them a dynamic, inclusive, and international working environment with many opportunities across different functions and regions, and even across brands under our parent company, Nestlé. It helps you reach your full potential, such as an internationally mobile career that truly broadens your experience and knowledge.

We believe that ‘the whole is greater than the sum of its parts’. That is why we are committed to offer a competitive total rewards package that includes fixed pay, variable pay, employee benefits, and personal growth and development for all employees. Our total rewards package varies locally to reflect differing candidate aspirations and to respond to what our employees value in each market. Across the globe, we make sure that everyone who works with us has everything they need to succeed.

Join us at Nespresso, let’s grow TOGETHER

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.

Retail Manager

Main Job Purpose:

Develop and drive Nespresso sales for the Boutique network, respecting the brand values and the international guidelines, put in place commercial and people management tools to ensure sales and profit performance, customer service and operational excellence.

A Day in the Life of a Retail Manager:

You will ensure consistency of the Nespresso Brand and the holistic customer experience through

Premium Brand Values:

• Guarantee consistency of the Nespresso Brand and the consumer experience in a premium retail environment with alignment between all Nespresso Channels (Boutiques, Call Centre, e-Commerce and Trade
• Support the B2C Commercial Manager in deploying retail elements of an omni-channel approach to the B2C business.
• Ensure that Boutique staff are respecting the Nespresso five attributes: Warmth & Empathy, Experience, Retailer spirit, Responsiveness and Style
• Monitor and improve Boutiques service levels ensuring to achieve Net Promoter Score and Customer Voice KPIs

Commercial Strategy and Operations Excellence:

• Define the retail strategy as part of an omni-channel approach to drive sales & profitability through the Boutique Network and manage total cost of the team through the support from the boutique leaders.
• Develop activity calendar with commercial and marketing teams and manage product assortment to achieve target.
• Analyze and identify sales data for retail performance & boutique insights and trends (in close collaboration with commercial analyst) and propose initiatives to drive traffic & sales to boutiques
• Ensure boutique operations, maintenance & safety are in accordance with international guidelines
• Propose and drive improvements to enhance operational efficiency, collaborating with other departments
• Responsible for corporate consistency of the Visual Merchandising (VM) Guidance, working closely with Marketing to define the approach for the campaigns and coach the leaders on implementation.
• Conduct regular operational excellence audits, propose corrective actions and follow-up to ensure completion
• Effectively manage Third Parties to ensure that it is in line with the Nespresso brand purpose and in compliance with local regulations and Nestlé standards and policies

People and Organization Development:

• Support the Boutique Managers in Employee Lifecycle Management and ensure strong management presence through regular visits and evaluation.
• Develop commercial, entrepreneurial and leadership skills for Boutique Management.
• Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism
• Work with Market Trainer to ensure knowledge & development needs are met

Project Management:

• Support a retail location strategy, helping to identify new locations, relocation, renovation and pop-up projects for Boutiques in collaboration with the B2C Commercial Manager
• Support contract negotiations with landlord duly respecting international guidelines
• Manage boutique projects from initiation to execution by developing the project planning and employing appropriate project management approaches, processes, and tools
• Ensure boutique projects are delivered in adherence to budget, schedule and scope by providing status reports, raising key issues and risks, determine mitigating actions, and completing financial monitoring and reporting
• Facilitate boutique project-related stakeholder communications