Retail Operations Manager

We are looking for an experienced Retail Operations Manager from the chocolate and confectionery industry to lead our retail operations. The candidate must have prior experience in chocolate manufacturing/retail, with strong skills in store setup, staff management, and client coordination. Preference will be given to candidates currently working in the chocolate industry.

Responsibilities

• Oversee store setup and launch, ensuring layouts, merchandising, and displays reflect premium chocolate retail standards.
• Manage daily store operations to deliver smooth, efficient, and customer-focused experiences.
• Lead and supervise staff, providing training on product knowledge, customer service, and sales techniques.
• Coordinate with clients and business partners to meet operational requirements and maintain strong relationships.
• Monitor and analyze sales performance, preparing reports and implementing strategies to achieve targets.
• Ensure effective inventory control, especially for perishable items like chocolates and confectioneries.
• Maintain high standards of hygiene, safety, and quality control in line with chocolate manufacturing and retail guidelines.
• Collaborate with production and supply chain teams to ensure timely product availability.
• Stay updated on chocolate industry trends, customer preferences, and competitor activities.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Retail Management, or related field (preferred).
• Minimum 5+ years of retail operations experience, with at least 2 years in the chocolate/confectionery manufacturing or retail industry.
• Hands-on experience in store setup, staff management, and client coordination.
• Strong knowledge of chocolate retail operations, merchandising, and inventory control.
• Currently working in the chocolate/confectionery industry will be an added advantage.
• Excellent leadership, problem-solving, and communication skills.
• Proficiency in MS Office and retail management software.