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Retail Portfolio Assistant Manager
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- Define the portfolio management strategy to drive the increase in revenue across all Retail products aligned with bank strategy
- Analyze & manage portfolio movements /customer behavior/ spending behavior justified by internal and external causes with eye on the market
- Responsible for achieving X- Selling & equipment targets & Cards spend
- Monitor regularly Portfolio evolution for all Retail products
- Develop a helicopter dashboard that reflect pulse of portfolio by creating relevancy to different drivers
- Manage & develop Retail portfolio uplifting activities (Limit increase, Installment plan, Top-up, Cards upgrade, migration etc...
- Develop acquisition activities to achieve budget
- Mange complaints handling related to campaigns
- Follow up on exclusivity agreements contract, spend targets and funds
- Follow up profitability of cards, loans and deposits with focus on commissions and expenses liaising with pricing manager
- Liaise with product development team on new products /system enhancements required for the portfolio evolution
- Liaise with product development team on CR renewal and give feedback on risk annual review proposal
- Liaise with promotional manager & CLM Manager to manage portfolio within the CLM pillars
- Support Marketing head in preparing cross sell committee
- Monitor Retail Assets Acquisition from different delivery channels through working closely with Product Team & front liners to ensure increasing the approval rate
- Conduct ad-hoc analysis, surveys, listening to customers sessions to identify enhancements and opportunities from a customer point of view
Qualifications
- Bachelor degree
- Min 7 years banking experience
- Knowledge of banking products
- Excellent command of English language
- Strong presentation skills
- Professional in using excel and power point
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