Retail Sales Manager

Company Name : The Laundry Hub LLC
Location - DIP 1 - Dubai
Position: Retail Sales Manager

Job Summary:

We are looking for a proactive and experienced Retail Manager to lead our laundry retail operations across multiple branches. This role combines hands-on management with strategic oversight, ensuring high service standards, operational efficiency, and successful expansion into new locations.

Key Responsibilities: Retail Operations Oversight

• Manage daily operations of all laundry retail outlets, ensuring smooth workflow and service consistency.
• Maintain high standards of cleanliness, customer service, and product presentation.
• Monitor store performance metrics including order volume, customer retention, and service turnaround.
• Preparing and enhancing commissions schemes for all staffs.

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Team Leadership & Development

• Supervise and support Customer service and front-line staff.
• Conduct regular training sessions to improve service quality and operational knowledge.
• Promote a culture of accountability, teamwork, and customer focus.
• Preparing and implementing effective SOPs.

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Sales & Customer Engagement

• Drive customer acquisition and retention through promotions, loyalty programs, cross selling and upselling.
• Handle escalated customer issues and ensure timely resolution.
• Analyze customer feedback and implement service improvements.
• Ensuring no pending payments across all the services levels.

Inventory & Resource Management

• Oversee stock levels of detergents, packaging materials, and supplies.
• Coordinate with procurement and vendors to ensure timely replenishment.
• Implement cost control measures without compromising service quality.

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Shop Expansion & New Launches

• Collaborate with senior leadership on expansion strategy and location scouting.
• Conduct market research and feasibility studies for new branches.
• Lead setup, staffing, and operational readiness of new outlets.
• Ensure brand consistency and operational integration across all locations.

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Reporting & Strategic Planning

• Prepare performance reports and branch-level KPIs.
• Recommend operational improvements and growth strategies.
• Contribute to budgeting and forecasting for retail operations.

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Qualifications:

• Minimum 5 years of experience in retail or service operations, preferably in laundry or hospitality.
• Proven leadership and multi-branch management experience.
• Strong organizational and problem-solving skills.
• Experience in launching or scaling service outlets is highly desirable.
• Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: AED10,000.00 - AED12,000.00 per month