Retail Sales Supervisor

Job Title: Retail Sales Supervisor

Job Summary:

We are seeking a motivated and experienced Retail Sales Supervisor to oversee the daily retail operations of our lighting showroom. The ideal candidate will have strong leadership skills, excellent customer service abilities, and a good understanding of lighting products and technologies. This role is responsible for driving sales performance, managing a team of retail sales associates, and ensuring an outstanding customer experience in line with our brand and quality standards.

Key Responsibilities:

Supervise and manage the day-to-day operations of the showroom or retail store.

Lead, train, and motivate the sales team to achieve sales targets and deliver excellent customer service.

Maintain a strong knowledge of the company’s lighting product range, including LED, decorative, architectural, and smart lighting solutions.

Ensure attractive and effective product displays through proper visual merchandising techniques.

Monitor stock levels, coordinate with the inventory department for replenishment, and ensure the availability of key items.

Handle escalated customer inquiries, concerns, and complaints professionally and efficiently.

Monitor competitor activities in the retail market and recommend enhancements to in-store offerings or marketing strategies.

Assist with the planning and execution of in-store promotions, product launches, and customer engagement events.

Prepare and present periodic sales reports, staff performance evaluations, and customer feedback summaries.

Ensure adherence to all company policies, operational procedures, and health & safety standards within the retail environment.

Qualifications & Requirements:

Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

Minimum 2 years of experience in retail sales supervision, preferably in the lighting, electronics, or home improvement industry.

Strong leadership and people management skills.

Excellent communication, negotiation, and customer service skills.

Familiarity with lighting technologies (e.g., LED, smart lighting) is a plus.

Proficiency in Microsoft Office and retail sales software (POS systems, CRM tools).

Ability to work flexible hours, including weekends and holidays, as needed.