Retail Store Manager

Main Responsibilities

Sales & Team Leadership

• Lead, motivate, and manage the sales team to achieve monthly sales targets.
• Conduct staff training on product knowledge, customer service, and operational procedures.
• Supervise staff attendance, schedule shifts, and manage fair staff rotation.
• Conduct performance evaluations and provide constructive feedback.
• Ensure inter-store or temporary staff transfers are executed properly with coordination with ASM/CM and HR.

Customer Service

• Ensure exceptional customer care and assistance according to the Shops Operations Manual.
• Handle and resolve customer complaints promptly.
• Provide product consultations and brief customers on newly launched products.
• Foster a welcoming and professional shopping environment.

Inventory & Stock Management

• Maintain reasonable stock levels, office supplies, and implement FIFO (First In First Out) system.
• Monitor stock receipts, transfers, tester/damage issuance, and ensure proper sale entries in the system.
• Conduct regular audits and coordinate with ASM/CM for inventory adjustments.
• Monitor slow-moving products and implement strategies to sell them efficiently.
• Ensure proper sampling of fragrance strips as per company guidelines.

Visual Merchandising

• Ensure shop displays and décor comply with company standards.
• Create visually appealing product displays to attract customers.
• Maintain cleanliness, organization, and uniformity of the store environment.

Administrative & Operational Duties

• Prepare reports on sales, inventory, and staff performance.
• Handle cash management including daily sales reconciliation, petty cash, and deposits.
• Ensure compliance with internal audit protocols and participate in monthly audits.
• Conduct stock handover/clearance for staff resignations, transfers, or vacations.
• Implement company policies, operational procedures, and manuals without deviation.
• Coordinate marketing initiatives and sales promotions in-store.

Compliance & Security

• Ensure CCTV and security systems are operational at all times.
• Monitor and report anomalies with fixed assets, stock, or operational processes.
• Ensure all communications from HQ are strictly followed.

Qualifications & Experience

• Bachelor’s Degree in Retail Management, Marketing, or related field.
• 3–5 years of experience in retail, perfumes, or cosmetics industry.
• Strong leadership and team management skills.
• Proven track record of achieving sales targets.
• Knowledge of inventory, stock control, and merchandising principles.
• Strong customer service and interpersonal skills.
• Proficiency in POS systems and MS Office.