Retail Store Manager- Leading Jewellery Showroom

We are seeking a dynamic and customer-focused Retail Store Manager to lead our premium jewellery showroom. The ideal candidate will be responsible for driving sales, ensuring exceptional customer service, managing store operations, and leading a motivated team in delivering a luxurious shopping experience.

Key Responsibilities

• Sales & Customer Experience
• Drive showroom sales through effective team leadership and customer engagement.
• Ensure high levels of customer satisfaction through personalized service and product knowledge.
• Handle high-value transactions with discretion and professionalism.
• Team Management
• Recruit, train, and supervise showroom staff.
• Set performance goals and conduct regular evaluations.
• Foster a culture of excellence, integrity, and teamwork.
• Store Operations
• Oversee daily operations including inventory management, visual merchandising, and cleanliness.
• Ensure compliance with company policies, safety standards, and audit requirements.
• Manage stock levels and coordinate with supply chain for replenishments.
• Reporting & Analysis
• Prepare daily/weekly sales reports and analyze performance metrics.
• Monitor customer feedback and implement improvements.
• Collaborate with regional managers to align store goals with brand strategy.

Qualifications & Skills

• Graduate in Business Administration, Retail Management, or related field.
• 15+ years of experience in luxury retail, preferably in jewellery or fashion.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in POS systems, MS Excel, and inventory software.
• Ability to manage high-pressure situations and resolve customer concerns tactfully.

Job Types: Full-time, Permanent

Pay: AED6,000.00 - AED8,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Luxury Retail Store: 10 years (Required)
• Jewellry Showroom: 10 years (Required)