STORE MANAGER-LARGE FORMAT

Job Description

Roles & Responsibilities

PASONS is a home-grown Retail conglomerate which business interests in Retail – Hypermarkets & Supermarkets, Fine Dining Restaurants, Retail and Whole Mobile Phones & Accessories etc. It primarily focuses upon providing quality shopping experience through world class customer service and quality products. The fast-growing dynamic business is looking for energetic, customer centric, business driven store managers for its new large size stores in the UAE.

Key Responsibilities:

1. Store Operations Management

• Oversee the day-to-day operations of the hypermarket, ensuring efficient and smooth functioning.
• Implement and monitor SOPs (Standard Operating Procedures) for all departments.
• Ensure high levels of customer satisfaction through excellent service and experience

2. Sales & Revenue Generation

• Drive store sales and achieve monthly/quarterly/yearly sales targets.
• Monitor KPIs such as average basket size, footfall conversion, shrinkage, and stock turnover ratio.
• Analyze sales reports and take corrective actions to improve performance.

3. Inventory & Stock Management

• Ensure optimum level inventory across all categories and departments.
• Monitor stock movement, fast-moving/slow-moving goods, and conduct regular stock audits.
• Coordinate with procurement teams for timely replenishment and stock accuracy.

4. Staff Management & Development

• Lead, train, and motivate a large team of department heads, supervisors, cashiers, and floor staff.
• Schedule staff shifts, manage attendance, and ensure adherence to labor laws.
• Conduct performance appraisals and identify training needs.

5. Customer Service & Complaint Management

• Handle escalated customer issues and complaints in a professional and timely manner.
• Promote a customer-centric culture throughout the store.
• Implement customer feedback mechanisms to improve service quality.

Visual Merchandising & Store Layout

• Ensure the store is well-organized, clean, and visually appealing.
• Coordinate visual merchandising efforts with the marketing team for seasonal and promotional displays.
• Optimize layout and product placement to maximize sales and customer convenience.

Compliance & Safety

• Ensure compliance with company policies, local laws, and health & safety regulations.
• Maintain high standards of hygiene, especially in food and perishables sections.
• Conduct regular safety drills and audits.

9. Promotions & Marketing Execution

• Coordinate and implement in-store promotions, campaigns, and loyalty programs.
• Ensure promotional materials are displayed correctly and updated as per marketing calendar.
• Evaluate the success of marketing efforts at the store level.

Salary : Will commensurate with Industry standards .

Experience: Minimum of 5 to 10 years of managing a Large format hypermarket.

WhatsApp your cv to 050-1753875

Email to careers@pasonsgrp.com

Job Type: Full-time