Trainer (Retail)

Responsibilities

Training Delivery

• Conduct onboarding programs for new hires, covering company values, customer service standards, and product knowledge.
• Deliver ongoing training sessions on sales techniques, upselling, cross-selling, and store operations.
• Train staff on visual merchandising guidelines, store presentation, and brand image maintenance.

Product Knowledge & Brand Education

• Develop and deliver product training sessions highlighting features, benefits, materials, technology, and care of footwear.
• Ensure staff can confidently advise customers on sizing, fitting, and aftercare.
• Keep teams updated on new product launches, seasonal collections, and brand campaigns.

Performance & Coaching

• Conduct in-store coaching sessions to observe and improve sales techniques and customer interactions.
• Support store managers in identifying training needs and implementing corrective action plans.
• Motivate and inspire teams to deliver an exceptional shopping experience.

Training Development

• Design training materials, manuals, and e-learning modules tailored to retail operations.
• Evaluate training effectiveness through assessments, feedback, and sales performance metrics.
• Regularly update training content to align with industry trends and business objectives.

Compliance & Standards

• Ensure all staff adhere to company policies, procedures, and operational standards.
• Conduct refresher training on health & safety, grooming, and customer service etiquette.

Requirements

• Bachelor’s degree in Business Management or related field.
• 2-3 years of proven experience as a Trainer retail/shoe/fashion industry.
• Strong knowledge of retail operations, sales techniques, and customer service best practices.
• Excellent communication, presentation, and coaching skills.
• Ability to engage and inspire diverse teams across multiple locations.

Job Types: Full-time, Permanent

Application Question(s):

• What is your expected salary?

Experience:

• training (retail): 1 year (Required)