Retail Team Member II - PT - Rivers Avenue

Qualifications
Must be able to:

• Understand English; comprehend instructions provided in verbal and written form.
• Read and comprehend Retail Production and Training manuals; follow process instructions effectively

and efficiently.

• Multi‐task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or

adaptable as work requirements change.

• Be a self‐starter; work efficiently with minimal supervision after work instructions are provided.
• Thrive in a dynamic, fast‐moving environment.
• Work effectively in a team‐based environment; Interact professionally with customers and a highly diverse

employee base on a regular and routine basis.

• Work a flexible schedule, including weekends, and have reliable transportation to and from work.

Must have:

• Basic computer skills including use of various retail related systems, understanding of basic programs

(Microsoft Word), etc.

• Excellent customer service skills.
• Multi‐cultural sensitivity: the ability to demonstrate a sensitivity and awareness of diversities in people and

cultures

Essential Duties and Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,

Excellence) values.

• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team

members feel respected, accepted, and included.

• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up

change for maximum mission impact.

• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through

evaluation.

• Reports known or suspected security and/or theft problems to a member of store management,

appropriate District Manager, and/or Asset Protection department.

• Complies with all agency policies, procedures, and safety standards throughout all work areas;

maintains same to meet CARF, Department of Labor, and other regulatory standards.

• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job‐related duties as assigned by a member of store management.