Retail Training Manager

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Design effective training modules and deliver for front-line retail staff, including pharmacists and customer service executives.
Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution.
Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.
Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly.
Ensure consistency in training delivery across multiple locations, adhering to quality and compliance standards.

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