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Retail Training Manager
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- Design effective training modules and deliver for front-line retail staff, including pharmacists and customer service executives.
- Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution.
- Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.
- Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly.
- Ensure consistency in training delivery across multiple locations, adhering to quality and compliance standards.
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