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Retail Training Manager

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  • Design effective training modules and deliver for front-line retail staff, including pharmacists and customer service executives.
  • Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution.
  • Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.
  • Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly.
  • Ensure consistency in training delivery across multiple locations, adhering to quality and compliance standards.

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