Retention Desk Agents - UK

Decision Management Consultants LLC Full time

Retention Desk Agents - UK

Dubai, United Arab Emirates Posted on 02/20/2026

Decision Management Consultants is recruiting a Retention Desk Agent - UK for one of its clients operating in the Forex industry in Dubai, UAE.

About Our Client

Our client is a well-established Forex trading company based in Dubai, operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration.

Key Responsibilities

• Manage and maintain relationships with existing Forex trading clients
• Act as the primary point of contact to ensure client satisfaction and long-term retention
• Handle client inquiries professionally via phone, email, and online platforms
• Promote trading activity and introduce relevant products/services
• Negotiate effectively to retain clients and prevent account churn
• Monitor client performance and provide timely follow-ups
• Meet retention and revenue targets set by the company
• Maintain accurate records of client interactions and activities

Requirements

• Proven experience in Forex trading as a Retention or Relationship Manager
• Strong understanding of Forex markets and trading platforms
• Excellent communication, negotiation, and persuasion skills
• Confident and professional phone etiquette
• Ability to build rapport and maintain long-term client relationships
• Target-driven mindset with strong interpersonal skills
• Fluent English communication (spoken and written)
• Employee Benefits as per the UAE Labor Law