Retiree Insurance Specialist (Human Resources Specialist I/II/III), Grade N18/N22/N25

About the Position

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication, including public speaking or presentation experience.
• Demonstrated ability to interpret and apply benefits and insurance policies.
• Experience working with Medicare, retiree benefits, or health insurance administration preferred.
• Proficiency with Microsoft Office and familiarity with benefits or HR information systems (OAB, Siebel,
• or similar).

• The Office of Human Resources offers a hybrid work environment that allows for some telework opportunities after 6 months and successful completion of training and onboarding.
• For information on benefits and our total rewards policy, check out our competitive benefits here!

What You'll Be Doing

• Accurately enter and maintain Medicare Beneficiary Identification (MBI) numbers in the County’s benefits system (OAB).
• Review weekly and monthly vendor reports (SilverScript and Kaiser) and follow up on discrepancies or enrollment issues.
• Reconcile retiree eligibility data between vendor files and internal systems to ensure accuracy.
• Participate in regular meetings with vendor representatives to review enrollment issues and coordinate solutions.
• Collaborate with HR Specialists to ensure new retirees receive all necessary Medicare information.

• Track retirees who have not paid premiums and assist in processing termination notices when required.
• Send letters and follow-up communications to retirees missing MBIs or other required documentation.
• Coordinate with payroll and vendors to process any necessary refunds or premium adjustments.

• Present at monthly virtual retiree office hours and conduct informational sessions on Medicare and retiree benefits.
• Respond to MC311 service requests as needed—answering retiree and employee inquiries via phone or email and documenting interactions in the Siebel system.

Minimum Qualifications

• Human Resources Specialist I, Grade N18, we require one year of applicable professional experience in Personnel Administration (Human Resources). Experience administering retiree benefits, Medicare, or health insurance administration preferred.
• Human Resources Specialist II, Grade N22, we require two years of applicable professional experience in Personnel Administration (Human Resources). Experience administering retiree benefits, Medicare, or health insurance administration preferred.
• Human Resources Specialist III, Grade N25, we require three years of applicable professional experience in Personnel Administration (Human Resources). Experience administering retiree benefits, Medicare, or health insurance administration preferred.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

• Experience administering retiree benefits, Medicare, or health insurance administration.
• Providing customer service to employees and retirees regarding benefits.

• Utilizing strong organization skills and being detail oriented.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.