Returns & Reimbursement Specialist (Remote)

**THIS IS A FULLY REMOTE POSITION**

Returns & Reimbursement Specialist (Remote)

Join Lightning Quick LLC and Elevate Your Career!
We are seeking a Returns & Reimbursement Specialist in our Compliance Team to drive growth, and ensure seamless execution of Amazon Returns and Reimbursement.

Type: Full-time
Location: Remote

Key Responsibilities:

As a Returns and Reimbursement Specialist, you will be responsible for overseeing the daily compliance activities of Lightning Quick.

• Monitor and analyze customer reviews across all brands.
  
  • Identify high-risk reviews affecting listing performance or account health.
  • Coordinate compliant customer follow-ups through Amazon-approved channels.
  • Track VOC alerts daily and take immediate action.
  • Raise cases, follow up on defective trends, and work with the team to prevent recurring issues.
  • Escalate flagged listings promptly to avoid suppressions or suspensions.
  • Handle all buyer–seller communications professionally and promptly.
  • Resolve customer concerns to reduce negative reviews, returns, and account health risks.
  • Coordinate with Amazon for negative feedback removal when applicable.
  • Manage all FBA fee remeasurement cases from start to finish.
  • Raise reimbursement cases (lost inventory, damaged units, incorrect fees), track progress, and secure recoveries.
  • Maintain complete documentation for discrepancies and incorrect fee charges.
  • Follow through on all cases until resolution.
  • Maintain daily logs and escalate cases exceeding standard timelines.
  • Collaborate with the Odoo Developer to run system reports and identify reimbursement-eligible items.
  • Manually verify each case for accuracy.
  • Prepare and submit detailed reimbursement recovery sheets.
  • Oversee and optimize Amazon operations for high uptime, fast load times, and smooth user experience.
  • Stay updated on industry trends, algorithm changes, and best practices.
  • Analyze sales data and customer behavior to identify growth and profitability opportunities.
  • Coordinate with inventory, logistics, marketing, and customer support for seamless operations.
  • Serve as hiring manager for the Amazon team, handling recruitment, onboarding, training, and evaluations.
  • Develop and implement training and cross-training programs for team skill enhancement.
  • Ensure compliance with company policies, Amazon regulations, and legal requirements.
  • Conduct regular product listing audits for accuracy, optimization, and compliance.
  • Prepare and present reports on sales performance, operational issues, and strategic solutions.
  • Lead special projects and departmental initiatives within tight deadlines.
  • Work with leadership to implement new tools, technologies, and automation for scalability.
  • Drive continuous improvement by identifying and resolving operational bottlenecks.
  • Perform duties assigned by the CEO.
  • Handle special departmental projects and ad-hoc tasks with tight deadlines.

Qualifications & Experience:

• 2+ years of experience with Amazon Seller Central.
• Bachelor's degree in a relevant field required
• Strong understanding of reviews, returns, VOC, reimbursements, & case management.
• Excellent written communication skills (English).
• Highly organized, proactive, and strong with follow-ups.
• Strong attention to detail and problem-solving mindset.
• Strong understanding of e-commerce platforms, vendor management, and advanced MS Office skills (Word, Excel, Outlook).
• Strong interpersonal and written communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Ability to work autonomously, manage multiple priorities, and execute tasks with precision.

Why Join Lightning Quick LLC?

• Fully Remote: Work from anywhere with 100% remote flexibility.
• Growth Opportunities: We believe in continuous development, offering annual salary assessments so your contributions never go unnoticed.
• Expert Learning Environment: Work alongside a team of industry experts who are eager to share their knowledge and help you grow.
• Work-Life Balance: Enjoy paid time off and flexibility in your workday.

Ready to Design Your Future with Lightning Quick LLC?
Apply now and lead the future of our Amazon business!