Revenue Analyst

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Revenue Analyst to join our Revenue team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, The Revenue Analyst is responsible to produce and analyse all marketing related statistics for short- and long-term strategic planning of the Sales & Marketing Department. Champion the revenue maximization initiatives in rooms and establish the Revenue Management culture in the hotel. Responsible for competitive intelligence and to facilitate strategic competitive practices through approved decision support tools. The Revenue Analyst reports to the Director of Revenue Strategy.

As a Revenue Analyst, you will be responsible for the following duties:

• Preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, etc.
• Update and prepare analytical tools and reports in Excel
• Execute pricing and restriction changes, manage rate and inventory availability
• Reservation data cleaning and maintenance
• Ensure correct rate loading and communication of new rates and packages to reservations, front office, accounting and other impacted departments
• Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
• Content management on third party sites
• Ensure systems health, checking of interfaces, and resolve errors and discrepancies
• Conduct market research and monitor competitor rates
• Handle Best Rate Promise claims and monitor rates across various channels to ensure rate parity
• Assist in development of forecasts and budgets.
• Work closely with the Reservations & Sales Team in achieving the budget
• Communicate strategies and procedures to other departments as required.
• Participate in weekly revenue management meetings.
• Prepare Revenue Management Report information for all related meetings.
• Monitor and analyse the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.
• Assist in preparing short- and long-term forecasts.
• Provide administrative support for the Revenue Management Team.
• Review and analyse reports such as Demand360, STAR, Hotel Intelligence and other measurement tools and present revenue opportunities.
• Be knowledgeable of all special rates and promotions.

As a Revenue Analyst, we expect from you:

• Minimum of two years of previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
• Strong communication skills and computer literacy.
• Numerically skilled with solid business insight and sharp analytical abilities.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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