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Revenue Cycle Representative II

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 8:00am - 5:00pm, 8-hour shifts, No weekends or holidays

Position Summary

Provides patient revenue management support throughout the revenue cycle, to include but not limited to: billing and collections, cash management and payment posting, and charge capture.

ESSENTIAL RESPONSIBILITIES
Payment Posting Rep II

Uses critical thinking skills to determine proper application of payments and adjustments.
Accurately calculates manual and electronic payer remittance data.
Accurately completes timely system entry of payments and adjustments.
Analyzes and monitors payer remittances, identifies inappropriate payer payments and adjustments.
Processes and performs patient refunds daily.
Completes research on payment and adjustment discrepancies, contacting the appropriate parties for resolution. Identifies areas where system rules could enhance productivity with remittance response rules.
Performs accurate record keeping and balancing procedures.
Performs other related work and support activities as needed.
Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
Achieves set key performance indicator targets.

Patient Financial Specialist Rep II

Performs efficient, timely and accurate follow-up of account activity.
Works guarantor credit balance worklists and refund guarantors when appropriate.

Works low dollar payment arrangement and initiates calls to negotiate higher payment plans.
Works new patient account balances where an existing payment arrangement is in place and update terms.
Calls patients proactively who are delinquent on their payment arrangement accounts to prevent accounts from bad debt collection process or offer financial assistance.
Initiates and coordinates timely placement of accounts to bad debt agency.
Relieves the Receptionist and Customer Service team when coverage is short.
Assists with Financial Application processing as needed.
Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
Achieves set key performance indicator targets.

Health Information Management Rep II

Processes medical records fax requests.
Scans medical records into electronic medical record system.
Processes release of information requests.
Processes Birth Information sheets.
Performs chart deficiency analysis.
Schedules audit/vendor requests.
Manages in-error process.
Processes patient amendment requests.
Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
Achieves set key performance indicator targets.

Insurance Team Rep II

Processes insurance verifications and authorizations.
Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
Achieves set key performance indicator targets.
Obtains insurance benefits.
Verification of insurance and authorization.
Determines patient’s financial responsibility.

QUALIFICATIONS AND REQUIREMENTS
Education: High School diploma or GED equivalent required.
Experience: Experience in a medical office setting preferred. Understanding of medical terminology and medical coding preferred.

Why MultiCare?

Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
Growth and education – Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future
Well-being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life
Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued
Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.67 - $29.75 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

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