RH Senior Area Specialist

Responsibilities

• Supporting the country lead to drive the country’s objectives and deliverables through leading key projects.
• Manage and optimize daily ride hailing operations, ensuring efficiency, service quality, and driver passenger satisfaction.
• Lead cross functional projects involving driver operations, marketing, efficiency and support, conduct cross functional communication
• Help to develop strategies by researching the market, analyzing competitors, and shaping plans.
• Monitoring and improving customer satisfaction metrics by addressing customer concerns and feedback.
• Supporting the development and execution of marketing strategies to build and strengthen the brand in the local market.
• Develop and present insights, forecasts, and recommendations based on in depth analysis of operational data.
• Support, development and scaling of local partnerships.
• Coordinate GR and PR agendas.
• Provide local feedback and insights to central teams on product, pricing, competitors activities
• Work on product development by testing ideas in product, marketing, and operations with different teams

Qualifications

• Bachelor’s or Master’s degree in Economics, Business, Management or Mathematics.
• 2 years of experience in ride-hailing, business development, B2B, B2C delivery, e-commerce or a related field in a fast paced environment
• Strong project management skills, with the ability to plan, execute, and track multiple initiatives simultaneously while ensuring timely delivery and impact.
• Strong analytical skills, comfortable with numbers and data driven approach.
• Experience using analytics tools such as Tableau, Looker Studio, or Power BI.
• Advanced MS Excel skills is a must
• Strong attention to detail with the ability to spot trends and optimize processes.
• Self motivated and proactive mindset, with a structured approach to problem solving.
• Good in building financial models and forecasts.
• Advanced English (B2 level or higher)

Conditions & Benefits

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexible schedule
• Access to professional counselling services including psychological, financial, and legal support.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.
• A collaborative, borderless work culture with strong values.