RHC Referral Coordinator

POSITION PURPOSE:

The Office Receptionist/Referral Coordinator serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support. This role is responsible for managing incoming and outgoing calls, scheduling appointments, verifying insurance, and coordinating referrals. The coordinator ensures accurate data entry, maintains patient confidentiality, and supports the overall efficiency of clinic operations in alignment with Medina Healthcare System (MHS) standards.

KEY RESPONSIBILITIES:

Reception and Communication:

• Answer incoming calls and route them to appropriate staff or departments.
• Take and relay messages for providers and clinic personnel.
• Greet and direct patients, visitors, and vendors in a professional and courteous manner.
• Respond to inquiries regarding clinic services, procedures, and policies.

Patient Registration and Scheduling:

• Interview patients or representatives to collect and verify demographic and insurance information.
• Schedule appointments for clinic and outpatient procedures.
• Confirm appointments and verify insurance coverage prior to visits.
• Ensure the caller is the patient or legal guardian when discussing protected health information.

Referral Coordination:

• Process and track patient referrals to specialists or external services.
• Follow up on referral status and communicate updates to patients and providers.
• Maintain accurate referral documentation in the electronic health record (EHR).

Administrative Support:

• Compile data for census records and complete call logs.
• Assist with resolving patient complaints or concerns.
• Maintain confidentiality and comply with HIPAA regulations.
• Perform other duties as assigned by the Office Supervisor

QUALIFICATIONS:

• One-year certificate from a college or technical school, or
• Three to six months of related experience and/or training, or
• Equivalent combination of education and experience.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms.
• The employee is frequently required to stand, walk, stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 50 pounds with full range of body and motion.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• This position operates primarily in a clinical setting and may have direct contact with patients, visitors, and medical staff. This role may involve exposure to hazardous material and infectious diseases. May work long or irregular hours, including evenings, weekends, and holidays.