Risk Management Director

StayWell Health Center's Risk Management Director will be responsible for developing, implementing, and overseeing a comprehensive enterprise-wide risk management, compliance, quality assurance, emergency management, and patient safety program. This position ensures adherence to all applicable federal, state, and local regulatory requirements while promoting a culture of safety, accountability, and continuous improvement.

This role serves as the primary authority for regulatory compliance, inspections, privacy, emergency preparedness, security, and malpractice risk management. The Risk Management Director has the authority and obligation to report compliance concerns directly to the Board of Directors.

SUPERVISORY RESPONSIBILITIES

StayWell Health Center's Risk Management Director will provide supervision to the Facility and Property Maintenance team, ensuring that center buildings and grounds are safe, compliant with HRSA, OSHA, and environmental standards, and fully operational to support high-quality patient care. The Risk Management Director provides oversight of maintenance teams, vendors, security, and capital improvement projects across all health center locations.

PRINCIPAL DUTIES & RESPONSIBILITIES

Regulatory Compliance & Quality Oversight

In collaboration with executive leadership, administrative leaders, and clinical management, the Risk Management Director will plan, implement, monitor, and report on quality assurance and compliance initiatives, including but not limited to:

• OSHA compliance and workplace safety programs
• Connecticut Department of Public Health (DPH) inspections and follow-up
• HRSA compliance, audits, and site visits
• NCQA Patient-Centered Medical Home (PCMH) accreditation and re-accreditation
• HIPAA Privacy and Security compliance, including serving as or overseeing the HIPAA Privacy Officer
• HITECH Act compliance
• Oversight of privacy policies and procedures for HIPAA/HITECH compliance
• Management and investigation of privacy breaches and violations
• Coordination with and oversight of other applicable regulatory and accrediting agencies

Board Reporting & Inspection Leadership

Risk Management Program Development

Malpractice & FTCA Management

Emergency Management & Incident Command

Security Management

Staff Training & Professional Development

External Collaboration & Statewide Engagement

Qualifications:

• Demonstrated leadership experience in FQHC or community‑based healthcare settings, preferably overseeing staff across a range of care disciplines and service lines (clinical and non-clinical) across multiple programs or sites required.
• Minimum of five (5) years of progressively responsible experience in healthcare compliance, operations, and program development within an FQHC or similar safety‑net environment, or an equivalent combination of education and experience. Bachelor’s degree in healthcare administration, nursing, public health, or a related field adds value to this role; advanced degrees (MPH, MHA, MBA) regarded favorably.
• Proven ability to lead cross‑functional teams and manage organization‑wide initiatives related to risk management, compliance, quality, and operations.
• Work requires traveling to various community sites and agencies
• StayWell Health Center will check the motor vehicle records annually for all current employees and all job applicants with driving responsibilities or those who use rental cars for business travel purposes.
• Unrestricted, valid Connecticut driver’s license, reliable vehicle, and current motor vehicle insurance according to legal specifications required
• In lieu of Connecticut driver’s license, reliable transportation required including the capability to travel between sites and/or attend offsite training, as necessary
• Basic Annual Safety Training
• Employee is required to be free and clear of signs and symptoms or evidence of communicable diseases that could be expected to be transmitted during the course of normal scheduled work activity at medical, dental, and behavioral health center.
• Receipt of completed Fitness for Duty form required biannually including specific immunizations and appropriate frequency as determined by Regulatory Agencies confirming employee has been found to be in adequate mental and physical health and capable of performing their position title.
• Due to the nature of this position, a minimum of four full weeks’ notice (not including any holiday or approved paid time off) is required to have been considered to have resigned in good standing, generally eligible for rehire, and to receive payment of accrued, unused vacation benefits up to the employee’s annual accrual amount at termination.
• Staff member is required to have a cell phone available for job functions.

Skills and Experience

• Extensive knowledge of FQHC regulatory and compliance requirements (including but not limited to HRSA, FTCA, OSHA, DPH, HIPAA, NCQA)
• Strong analytical, investigative, and problem-solving skills
• Demonstrated experience leading regulatory inspections and accreditation processes

Excellent Benefits:

• Competitive salary
• High Deductible Health Plan, 90% premium paid by employer for employee and eligible dependents
• 100% employer paid premium $50,000 life insurance per eligible employee
• Ten paid holidays annually
• 25 PTO days annually
• Public Service Loan Forgiveness
• 401k
• Optional supplemental coverage (short- and long- term disability)

Job Type: Full-time

Pay: $105,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• FQHC management and supervisory: 2 years (Required)
• healthcare compliance, operations, and program development: 5 years (Required)

License/Certification:

• Active, unrestricted CT driver’s license (Required)

Work Location: Hybrid remote in Waterbury, CT 06702