RN QI Coordinator- FT- Days- Cust Svc

DHR Health - US:TX:Edinburg - Days

Summary:

FLSA STATUS: Exempt Non-Exempt

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

Under the direct supervision of the Director of Quality, the coordinator supports the overall Quality programs, as assigned, across the continuum of care at DHR. The coordinator is responsible for participating in short-term and long-term strategies to ensure the organization’s mission, vision, and values are carried out through the delivery of high quality, cost effective patient care with a high level of integrity.

POSITION EDUCATION/ QUALIFICATIONS :

· Current Texas Registered Nursing license required, BSN preferred

· Minimum experience of three (3) years of accreditation/quality experience in a hospital setting preferred

· Experience in coordinating TJC survey preparation and participation in TJC, State, and CMS surveys within the last three (3) years preferred

· Computer skills required with proficiency in Microsoft Office Suite

· Effective written and verbal communication skills required

· Bilingual – English/Spanish preferred

· Current valid driver’s license required

• • Ability to collaborate with leaders across DHR Health
  • Knowledgeable with CAHPS metrics and reporting
  • Excellent communication skills (verbal and written) with a proven track record of effectively, interfacing, training, presenting information to multiple levels of the organization
  • Proficiency in writing and editing reports and other materials in the training and development.

• JOB KNOWLEDGE/EXPERIENCE :

• • Three (3) years of regulatory experience in the acute healthcare setting for CAHPS and HCAHPS surveys preferred
  • Strong organizational, interpersonal, management, and leadership skills

Responsibilities:

POSITION RESPONSIBILITIES:

• Work collaboratively with hospital administration and medical staff to achieve transformational change
• Use high level of organizational skills to manage assignments
• Responsible for patient education, including, but not limited to 1:1 teaching, classes, development and utilization teaching materials
• Work with multidisciplinary teams to draft, revise, and enforce policies and procedures in accordance with the mission, vision, regulations and standards
• Leads DHR Health’s efforts to increase the level of patient satisfaction as indicated by scores on the CAHPS and HCAHPS Satisfaction Survey. Develops and institutes a strategic plan and works to build institutional commitment needed to ensure success of plan.
• Provides in-depth analysis of all patient metrics garnered from comprehensive on-site audits, patient satisfaction surveys, online reputation reviews and qualitative data from physician scorecard.
• Reports patient experience and best practice data to appropriate committee/individuals. Maintains data and distributes reports.
• Directs all efforts to ensure highest patient, employee and leadership satisfaction on patient care experience.
• Works in synergy with all other performance improvement programs and organizational goals.
• Brings expertise, knowledge and skills to support all staff as they interact with patients and families during their experience with our hospitals.
• Develop and implement, in conjunction with marketing and other leaders, a community outreach program that includes, but not limited to, health fairs, physician education, local community events, education events, and speaking engagements
• Track measures, generate and disseminate reports to stakeholders throughout the care continuum, with the inclusion of patient satisfaction, patient outcomes, and process metrics while identifying areas that require improvement, in order to provide key statistics and outcomes data to hospital leadership and committee meetings
• Assist department managers with preparation for various committee presentations
• Develop and analyze data to identify trends, develop action plans, and implement program modification to improve performance
• Facilitates multidisciplinary team meetings affiliated with assigned programs in partnership with physician members and hospital leadership
• Strives for evidenced-based practice and demonstrates critical thinking skills to ensure optimal, safe outcomes
Other duties as assigned

LINES OF REPSONSIBILITIES :

(Chain-of-command)

1. VP of Clinical Operations 2. Chief Medical Officer

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA) :

A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

B. Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes : HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature: ________________________________ Date: ____________________

Transfer/Hire Date Effective: ________________________.