Road Call Coordinator

Summary

The Road Call Coordinator is accountable for, but not limited to, assisting drivers with Road Call.

• Handle breakdown calls

• Maintain the breakdown database

• Utilize database to review repair history or current maintenance needs of equipment

• Providing solutions between vendors, internal Operations team or drivers

• Interacts with various departments to coordinate the maintenance resources needed to match daily demands

• Focus is on the day-to-day functional activity of the team including incident response and resolution

• Lead and mentor less experienced team members

• Understanding of OEM Warranty

• Diesel mechanical trouble shooting knowledge

• Understanding of SRT’s

• Ability to negotiate with dealers and vendors on service and pricing

• Knowledge of Microsoft Office and the ability to learn and operate other computer programs is required

• Past experience in transportation/trucking is required

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; puts success of team above own interests; supports everyone's efforts to succeed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or GED, or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.