Role in Sales Department | Sales Manager

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.

ABOUT THE ROLE

Function: Sales

Department: Sales

Role: Sales Manager

Key Responsibilities:

• Manage and develop relationships with key accounts, including tour operators and travel agents, with a primary focus on Europe, especially the UK market.
• Drive sales by working closely with direct and luxury tour operators, leveraging deep knowledge of market offers, peak sales periods, and marketing opportunities.
• Develop tailored sales strategies to maximize revenue and market share in the luxury hotel segment.
• Collaborate with marketing and revenue teams to implement promotional campaigns and sales initiatives.
• Monitor market trends and competitor activity, providing insights to senior management.
• Support business growth by identifying new opportunities and strengthening existing partnerships.

Requirements:

• Proven experience in account management within the luxury hotel industry, ideally with a background in island resorts such as those in the Indian Ocean.
• Strong knowledge and direct experience working with European tour operators and luxury travel agents, with an emphasis on the UK market.
• Understanding of how to manage market offers, peak sales seasons, and marketing collaborations.
• Local UAE market knowledge is a plus but not essential.
• Excellent communication, negotiation, and interpersonal skills.
• Language skills are a plus.
• Passport must allow to easily travel on business trips.
• Ability to work independently and as part of a team in a fast-paced luxury hospitality environment.

ABOUT THE FUNCTION

The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness.

WHAT YOU WILL NEED TO SUCCEED

• Minimum 3 years in a sales managerial role or 1 year as sales department head
• Bachelor degree in Hospitality Management or Business related field
• Previous experience of Opera, Delphi and Customer Relationship Management Systems
• Understanding of department P&L and expense budget exercise
• Track records of successful team management and development
• Ability to analyze accounts and people performance leading to impactful actions
• Strong negotiation and communication skills (written and oral)
• Degree in Hospitality Management or business / economics
• Understanding of online distribution channels

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Hotel(s) and market segment revenue targets
• Hotel(s) market penetration / RGI Index
• Account production

Competencies:

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.