Rooms Controller

About The First Collection:
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai’s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai’s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand—it’s an immersive journey into the heart of Dubai.

About The First Collection Business Bay:
In the heart of Dubai’s Business Bay, The First Collection Business Bay combines modern design with a welcoming atmosphere. With 437 rooms and suites, the hotel is ideal for both business and leisure guests. Facilities include a rooftop pool, gym, spa, and exclusive access to Soluna Restaurants & Beach Club on the Palm Jumeirah, providing both dining and beachside relaxation for a seamless blend of city convenience and resort escape in one of Dubai’s most vibrant areas.

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Key Responsibilities:

• Manage daily room allocations based on guest preferences, VIP status, and operational requirements.
• Coordinate early arrivals, late departures, room moves, and out-of-order rooms in cooperation with Housekeeping and Engineering.
• Maximize room revenue by ensuring optimal room inventory usage and close coordination with Reservations.
• Handle pre-arrival arrangements for VIP guests, groups, and special requests to ensure a flawless check-in experience.
• Maintain accurate room status in Opera PMS and ensure room discrepancies are resolved swiftly.
• Collaborate with the Guest Experience and Front Office teams to ensure guests are assigned appropriate rooms.
• Monitor and manage overbooking situations with a proactive and guest-centric approach.
• Prepare daily arrival and occupancy reports for internal departments.
• Liaise with Sales, Revenue, and Housekeeping departments for smooth coordination and communication.
• Support the front office team during busy periods or as needed, including check-in/check-out assistance.

• Minimum 1–2 years of experience in a similar role in a luxury hotel environment.
• Strong knowledge of Opera PMS and room allocation procedures.
• Analytical mindset with excellent planning and organizational skills.
• Strong communication and teamwork abilities.
• High level of accuracy and attention to detail.
• Calm under pressure, with the ability to multi-task and prioritize.
• Fluent in English; additional languages are a plus.
• Professional appearance and demeanor.