Overview:
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.
This role falls under our X Dubai Umbrella and will be responsible for facilitating and conducting the experience at X Dubai attractions while ensuring the safety and exceptional experience for all guests.
Responsibilities:
- Daily opening and closing procedures of X Dubai Attractions.
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Supervising the progress and experience of each assigned group.
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Fitting harness and helmets correctly and supervising the use of all safety equipment.
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Conducting pre-tour safety orientation for each tour group.
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Using customer engagement skills to ensure a memorable experience for each guest.
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Assuring the safety and wellbeing of guests throughout each tour.
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Performing course rescues.
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Conducting complete inspections of all course components and gear.
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Inspecting all lines for safety.
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Inspecting each platform for safety, cleanliness, and supplies (water, first aid, etc.).
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Inspecting harnesses, pulleys, carabineers, and helmets for integrity and cleanliness.
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Assisting with weigh-in, waivers, and harness distribution.
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Meeting and establishing a rapport with each guest.
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Reviewing safety issues, answer questions.
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Demonstrating how to carry gear and wear safety harness.
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Continuing to build relationship with guests throughout the tour by using communication skills to listen, engage, and converse. Building excitement about the forthcoming experience.
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Attaching guests to the cable and perform essential safety check every time before anyone zips.
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Zipping to next landing point demonstrating proper zipping techniques.
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Assisting with the landing of each participant, insuring their safety on every approach.
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Responsible for all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment.
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Perform all other duties assigned by supervisor or manager
Qualifications:
Preferred Educational Qualifications And Professional Certifications
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Mandatory IRATA Level 1 certification
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High school or equivalent
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Strong English communication skills
Experience
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A minimum of 5 years of relevant experience
For or more information about Shamal, please visit our LinkedIn page https//
www.linkedin.com/company/shamalholding/Note Due to a high influx of profiles, only shortlisted candidates will be contacted