Route Manager (Waste Management Industry)

Description:

About Capital Waste Services

At Capital Waste Services (CWS), we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive.

The Route Manager directs the activities of drivers and loaders in order to provide safe, effective and courteous waste collection service to customers.

PRIMARY DUTIES AND RESPONSIBILITIES:

This list of Route Manager duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Manage one or multiple departments.
• Manage supervisor(s) to ensure safety and compliance in your respective department.
• Manage drivers and loaders through scheduling their routes, implementing corrective action and managing other related issues.
• Resolve missed pick-ups and/or schedule additional pick-ups.
• Respond to customer inquiries, special requests and/or complaints. May also interact with city, state, or municipal government employees.
• Perform route audits to ensure safe and efficient procedures are followed and to identify possible training needs. Complete employee route observations and discuss results with drivers and loaders.
• Develop work schedules to match staffing levels, make work assignments and monitor progress to improve work process efficiency. May also plan routes to provide the most efficient service to customers while managing labor hours and disposal tons.
• Respond to driver reports of problem pick-ups such as unsafe conditions or potential hazardous material.
• Coordinate with Accounts Receivable, Customer Service and Sales departments to address concerns and/or changes in customer service. Coordinate with the Maintenance department to address concerns and/or changes to vehicle repairs.
• Responsible for the timely communication, correction and follow up of customer service-related issues.
• Approve time sheets and completed route sheets for pay calculations. Maintain and review logs for DOT hours worked and other required records.
• Maintain adherence to Company policy regarding operations and safety issues.
• May assist in investigation of accidents, injuries, or property damage claims.
• May be required to drive and/or ride the back of route vehicles to cover shortages in staff or missed pick-ups.
• Manage, direct and or implement coaching guidelines/specifics for personnel at your site.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to communicate effectively with all levels of personnel, customers and vendors
• Good written and verbal communication skills
• Knowledge of DOT, OSHA and other regulations related to commercial driving and waste collection
• Mechanical Knowledge

MINIMUM REQUIREMENTS:

Education: High School Diploma, GED and/or equivalent work experience

Years of Experience: Minimum two years of related Waste, distribution or transportation industry experience desired but not essential. Experience as a commercial driver, customer service representative or dispatch clerk is preferred. An equivalent combination of education, experience and certification may be considered.

Certifications: OSHA training certificate is a plus. Must meet all regulatory requirements to qualify to operate equipment supervised.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

Monday to Friday

Experience:

• Solid waste management: 2 years (Preferred)
• Route planning: 2 years (Preferred)
• License/Certification:
• CDL (Preferred)

Work Location: In person

Requirements:

Education: High School Diploma, GED and/or equivalent work experience

Years of Experience: Minimum two years of related Waste, distribution or transportation industry experience desired but not essential. Experience as a commercial driver, customer service representative or dispatch clerk is preferred. An equivalent combination of education, experience and certification may be considered.

Certifications: OSHA training certificate is a plus. Must meet all regulatory requirements to qualify to operate equipment supervised.