Qureos

FIND_THE_RIGHTJOB.

Royal Service Agent

Dubai, United Arab Emirates

To perform all aspects of telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel s standards.

KEY ROLES & RESPONSIBILITIES

  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Raffles Standards
  • Accurately record and control wake-up calls
  • Assist guests with international calls and directory queries
  • Call guests by name whenever possible
  • Page staff member when requested
  • Abide by principles of guest privacy
  • Handle guests requests promptly and report complaints to the Telephone Supervisor
  • Bill call costs
  • Aware of local telephone listings and frequently dialed numbers
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Advise defects on switchboard equipment to Supervisor
  • Maintain a clean work environment
  • Maintain detailed knowledge of the Hotel s fire, life and safety system
  • Adhere to OH&S policies and procedures

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