RRC - IT Business Analyst II - IV

The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry, pipeline transport and safety, natural gas utilities, the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texas' website: https://www.rrc.texas.gov/about-us/.

To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:

• Generous paid time off, including vacation, sick time, and at least 12 paid holidays per year
• Telework options for eligible positions
• Flexible work schedules
• Retirement pension with a 150% agency match – you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w
  401(k), 457(b) and Roth
• Health premiums 100% paid for full-time employees
• Tuition Reimbursement
• Wellness and Exercise Leave
• Career development programs/opportunities for advancement

For a complete list of our total compensation package, please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees, visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.

Job Description

The Railroad Commission of Texas is seeking an experienced IT Business Analyst II, III, or IV to support application analysis, production support, requirements gathering, issue resolution, and coordination with business and technical teams for the Technology Modernization efforts at the Railroad Commission of Texas (RRC).

RRC is moving multiple applications and the associated data/processing from a mainframe system to .NET and Salesforce systems. During this process, we need to maintain multiple teams skilled in both systems to handle issues arising from data migration, changing requirements, and legacy integrations, and to help monitor and optimize the new system. Production Support is one such team and is critical to our success in this effort.

The Production Support team will be responsible for the following:

• Ticket Management & Prioritization: Manage the ticket queue, prioritizing issues based on urgency, impact, and severity
  
• Root Cause Analysis: Lead team investigating recurring issues, conducting root cause analysis to implement permanent fixes and prevent future occurrences.
  
• Process Improvement: Develop and enhance support procedures to improve system reliability, performance, and functionality
  
• Stakeholder Communication: Provide regular status updates to management and business stakeholders

Essential Job Duties

• Oversee production support team to identify, triage, investigate, and document solutions to resolve production incidents and to improve system functionality, performance, and stability.
  
• Conduct root cause analysis when applicable to identify underlying issues and prevent recurrence.
  
• Escalate unresolved issues promptly, working closely with key stakeholders to achieve the desired resolution.
  
• Ensure systems of record are documented appropriately.
  
• Reviews and assigns to other team members as needed, and completes own assignments.

• 
  Performs related work as assigned.

For Military Crosswalk information, please visit: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

Minimum Qualifications

IT Business Analyst II

• Bachelor's Degree from an accredited four-year college or university, preferably with major coursework in information systems, computer science, business, or a related field.
• 4 years of experience as a Business or Data Analyst involving information technology programs.
• Proficiency with SQL and experience with .NET and Azure.
• Previous experience in Production Support, DevOps, or Technical Support Lead role.
• Experience with ticket systems, Azure DevOps preferred.
• Experience and education may be substituted for each other on a year-for-year basis.
  .

IT Business Analyst III

• Bachelor's Degree from an accredited four-year college or university, preferably with major coursework in information systems, computer science, business, or a related field.
• 6 years of experience as a Business or Data Analyst involving information technology programs.
• Proficiency with SQL and experience with .NET and Azure.
• Previous experience in Production Support, DevOps, or Technical Support Lead role.
• Experience with ticket systems, Azure DevOps preferred.
• Experience and education may be substituted for each other on a year-for-year basis.

IT Business Analyst IV

• Bachelor's Degree from an accredited four-year college or university, preferably with major coursework in information systems, computer science, business, or a related field.
• 8 years of experience as a Business or Data Analyst involving information technology programs.
• Proficiency with SQL and experience with .NET and Azure.
• Previous experience in Production Support, DevOps, or Technical Support Lead role.
• Experience with ticket systems, Azure DevOps preferred.
• Experience and education may be substituted for each other on a year-for-year basis.

Preferred Qualifications

• Experience with Mainframe Environments, COBOL, SQL, Azure DevOps, and Visio.
• Experience in reverse engineering MF batch programs and translating them into business requirements.
• Experience in creating/updating design documents.
• Experience with RBDMS (Risk-Based Data Management System) COTS product.
• Proven ability to troubleshoot production support tickets, identify the defects & deliver root-cause findings and corrective actions.

• Strong technical writing skills and proficiency with Visio/diagramming; experience maintaining auditable artifacts in

  SharePoint/Confluence/Azure DevOps.

• Experience with process improvement strategies and methodologies.
• Proven ability to lead change and design more efficient processes.
• Experience in the Oil and Gas industry, as well as general compliance and enforcement-related projects, as a Business Analyst.
• Proven ability to work compatibly within multifaceted teams, resolve conflict, and deal with challenging situations.
• CCBA/ CBAP or similar certification.

Knowledge, Skills, and Abilities

• Drive and work ethic needed to master the required knowledge of the LoneSTAR and legacy applications
  Willingness to tackle difficult and complex problems.
  
• Strong team management, mentoring, and delegation skills, demonstrated ability to facilitate problem-solving and collaboration among cross-functional teams.
  
• Excellent communication skills to work with both technical teams and business stakeholders, and the ability to communicate complex technical information clearly and concisely, both orally and in writing.
  
• Knowledge of technology modernization implementation from legacy/mainframe systems into current technologies.
  
• Ability to analyze systems and procedures; to write and revise standards and procedures; and to handle multiple projects.
  
• Skill in the analysis and documentation of business processes, development of process improvement, planning and execution of integration and user acceptance testing, support of development training, and implementation material.

Miscellaneous Requirements:

• Ability to work a consistent schedule such as Monday-Friday, 8 AM – 5 PM Central Time, with occasional flexible hours, after hours, weekends, and holidays.
• Ability to work Onsite (Austin, TX), with the flexibility to follow the organization's telework policy, including eligibility to work remotely up to two days per week if approved.
• Level & salary will be determined based on the selected candidate's education, experience, knowledge, skills, and abilities.

Work Hours: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternative schedules for employees, provided they do not adversely affect operations or service levels and standard hours of operation are maintained. The Commission may also offer telework in accordance with the agency's approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Remarks:

• There is one available position.
• Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
• Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.

Due to the high volume of applications, we do not accept telephone calls. Only candidates selected for an interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.

The Railroad Commission of Texas is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, national origin, sex, religion, age
or disability in employment or in the provision of services.
The Railroad Commission of Texas is a tobacco-free workplace.