Sales Account Manager

The Sales Account Manager is responsible for managing and growing a portfolio of existing client accounts. This role focuses on building strong, long-term relationships, understanding client needs, ensuring satisfaction, and identifying upsell/cross-sell opportunities to drive revenue growth and retention. The ideal candidate is a proactive problem-solver, a trusted advisor to clients, and a collaborative team player.

Key Responsibilities:

Client Relationship & Strategy

• Serve as the primary point of contact and trusted advisor for a portfolio of assigned key accounts.
• Develop and execute strategic account plans to achieve growth, retention, and satisfaction targets.
• Conduct regular business reviews (QBRs) with clients to align on goals, demonstrate ROI, and strategize for the future.
• Build deep, multi-level relationships within client organizations, from end-users to C-level executives.

Revenue Growth & Retention

• Proactively identify, forecast, and pursue opportunities for account expansion (upsells, cross-sells, and renewals).
• * Meet or exceed quarterly and annual revenue targets (quota) for your account portfolio.
• * Own the renewal process, ensuring high retention rates and negotiating contract terms.
• * Collaborate with the new business sales team on smooth client onboarding and handoff.

Internal Coordination & Advocacy

* Act as the client's internal advocate, coordinating with Product, Marketing, Support, and Success teams to ensure client needs are met.

* Provide clear, structured feedback to internal teams on client needs, market trends, and product improvements.

* Maintain accurate and up-to-date account information, activities, and forecasts in the CRM

Required Skills & Qualifications

* **Experience:** 3+ years of proven experience in a B2B sales, account management, or customer success role, preferably in IT infrastructure and Software solution.

* **Track Record:** Demonstrated success in meeting or exceeding sales quotas and managing a book of business.

* Skills:

• Exceptional relationship-building, communication, and presentation skills.
• Strong business acumen and strategic thinking.
• Excellent negotiation and closing skills.
• Ability to understand complex client needs and translate them into solutions.
• Proficient in CRM software.
• **Mindset: Self-motivated, results-oriented, resilient, and highly organized. A true team player.

Preferred Qualifications

* Experience with a consultative or solution-selling methodology (e.g., SPIN, Challenger Sale).

* Knowledge of the [Your Specific Industry] market and competitors.

* Bachelor’s degree in Business Administration, Information technology, Bachelor of Computer Science.