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Sales & Account Manager (Retention & Activation)

Giza, Egypt

Job Summary:
The Sales & Account Manager will be responsible for managing and growing client relationships while ensuring customer satisfaction, retention, and activation. This role focuses on engaging inactive or low-usage clients, identifying upselling opportunities, and driving revenue growth through strong account management and consultative sales approaches.

Key Responsibilities:


  • Manage a portfolio of existing clients, ensuring high satisfaction and long-term retention.
  • Drive client activation by encouraging usage of the company’s fintech products and services.
  • Identify cross-selling and upselling opportunities based on client needs and product offerings.
  • Build strong, trust-based relationships with clients through regular communication and follow-ups.
  • Collaborate with the onboarding and customer support teams to ensure a smooth client experience.
  • Analyze client performance and usage data to identify trends and suggest improvement actions.
  • Achieve monthly and quarterly retention and activation targets.
  • Prepare and present regular account performance reports to management.
  • Maintain accurate records of all account activities in the CRM system.
  • Stay updated on market trends, competitors, and fintech solutions to effectively communicate value propositions to clients.

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field.
  • 2–4 years of experience in account management, customer retention, or B2B sales, preferably in a fintech or SaaS environment.
  • Strong communication, negotiation, and relationship-building skills.
  • Excellent command of English and Arabic (written and spoken).
  • Results-driven with a proactive and client-focused mindset.
  • Experience with CRM tools is a plus.

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