Sales Agent

JOB PURPOSE:

The Sales Agent is responsible for generating ticket and subscription sales by actively engaging with customers, ensuring a seamless purchasing process. This role involves managing customer flow in front of the sales office, and delivering exceptional after-sales service. The Sales Agent will provide customers with a positive experience from initial contact through to post-purchase support, contributing to overall customer satisfaction and the success of the business.

RESPONSIBILITIES/DUTIES

Customer Engagement & Support:

• Greet customers in a professional and welcoming manner.
• Assist customers in selecting the appropriate tickets or subscriptions to reach their desired destinations.
• Provide guidance and advice on ticket options.

Sales & Transactions:

• Issue, renew, and process tickets and subscriptions accurately.
• Verify all transactions to avoid errors and ensure smooth processing.
• Handle cash transactions with care, ensuring accuracy in counting, sorting, and reporting discrepancies.
• Reconcile cash and sales records at the beginning and end of each shift, ensuring that the correct amount of cash is available.
• Identify, report, and resolve any discrepancies in transactions, cash handling, or ticket stocks promptly.
• Maintain accurate records of all reconciliations and financial transactions.

Operational Efficiency:

• Monitor the functionality of ticket office machines and subscription devices, ensuring they are operational at all times.
• Check ticket and subscription stocks at the beginning and end of each shift.

Administrative Tasks:

• Communicate any relevant instructions or updates to colleagues during shift changes.

Additional Duties:

• Perform other duties as assigned by the Sales Leader, Zone Manager and Station Master ensuring a high level of flexibility and teamwork.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Bachelor's degree in any relevant discipline.

KNOWLEDGE:

• Strong understanding of effective written and verbal communication principles.
• Familiarity with ticketing and subscription sales processes.
• Awareness of activities and updates that affect passenger travel.
• Knowledge of administrative procedures and compliance requirements.

EXPERIENCE:

• 0-2 years of experience in customer service, retail sales, or a similar customer-facing environment.

DESIRED BEHAVIORS & EXPERIENCES

• Customer Focus: Provides courteous, helpful service and addresses customer needs proactively.
• Attention to Detail: Ensures accuracy in transactions, cash handling, and stock management.
• Operational Awareness: Monitors equipment and promptly reports issues to maintain efficiency.
• Clear Communication: Shares relevant updates with colleagues and escalates concerns appropriately.
• Professional Conduct: Adheres to company standards for attendance, dress code, and behavior.
• Flexibility and Teamwork: Adapts to shifting tasks and supports team objectives.
• Problem-Solving: Identifies and addresses potential issues before they impact operations.
• Reliability and Accountability: Demonstrates punctuality, responsibility, and commitment to duties.
• Commitment to Excellence: Upholds high standards in customer service and daily operations.