Sales and Design Retail Associate

Description:

Job Summary:

Wayne Tile is looking for a sales professional with a keen eye for design and an ability to recommend products that enhance interior spaces. The Sales Associate will assist customers with purchasing merchandise and designing home projects. They communicate with builders, designers, and other Wayne Tile staff to ensure a smooth ordering process. As a member of our sales team, you'll work closely with clients to provide design-driven solutions that elevate their living or working spaces.

Duties/Responsibilities:

• Greets and interacts with customers.
• Consults with customers to understand their needs and preferences related to merchandise.
• Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
• Answers customer’s questions about merchandise.
• Assists customers with purchase decisions.
• Retrieves samples, documents and files tile selections. Responds to customer emails and phone calls in a timely manner.
• Collects payment using the store point of sale system.
• Schedules material delivery when necessary.
• Processes returns and exchanges.
• Maintains professional and technical knowledge of tile installation systems and methods.
• Assist in maintain an orderly showroom.
• Follow up on open orders and keeping Portal up to date.
• Performs other duties as assigned.

Requirements:

Requirements

• Interior decorating experience a plus
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers’ needs.
• Ability to recommend merchandise to customers.
• Ability to operate or to quickly learn the store’s point-of-sale system.