Sales and Operations Associate

Sales Support & Admin Executive

Job Summary

We are seeking a dedicated and detail-oriented Sales & Operations Executive to assist with lead management, customer communication, and day-to-day administrative operations. The ideal candidate will support the sales team through effective outbound calling, follow-ups, and documentation while ensuring smooth coordination across departments.

Key Responsibilities

Sales Support

• Conduct outbound calls to inquiries and potential leads from online, walk-ins, or referral sources.
• Provide product/service information and encourage appointments or store visits.
• Follow up with warm leads to increase conversion and sales opportunities.
• Coordinate with sales teams to schedule appointments, consultations, or service sessions.
• Maintain and update customer/lead data in CRM or tracking systems.

Operations Tasks

• Perform daily administrative duties such as documentation, data entry, and maintaining records.
• Prepare reports including lead status, follow-up sheets, appointment schedules, and daily productivity logs.
• Manage email communication, calendars, and internal coordination.
• Assist in office operations such as maintaining files, forms, and front-office support.

Customer Interaction

• Provide polite, professional, and timely communication to customers.
• Assist with queries related to products, services, appointments, or order status.
• Ensure strong customer satisfaction through effective follow-up and clarity.

Skills & Competencies

• Excellent verbal communication and customer-handling skills
• Strong organizational and multitasking abilities
• Good knowledge of MS Office (Excel, Word, Outlook)
• Basic experience with CRM or lead management tools
• Positive attitude, adaptability, and professionalism
• Ability to work independently and as part of a team

Qualifications

• High school/diploma/graduate (any discipline)
• Experience in sales support, customer service, admin, or calling roles preferred
• Freshers with strong communication skills may also apply

Job Type: Full-time

Pay: ₹180,000.00 - ₹300,000.00 per month

Work Location: In person