Customer Support Executive (CSE)

Job Title: Customer Service Executive

Department: Customer Support
Location: Gurugram
Company: Revv (PrimeMover Mobility Technologies Pvt. Ltd.)

Budget: 20,000 to 30,000

About Revv

Revv is one of India’s leading self-drive mobility platforms, operated by PrimeMover Mobility Technologies Pvt. Ltd., offering flexible and affordable self-drive car rental and subscription solutions across major cities in India. With a strong focus on innovation, customer experience, and operational excellence, Revv continues to redefine urban mobility and make convenient self-drive car access a reality for millions.

Role Overview

We are looking for motivated and customer-centric Customer Service Executives to join our support team. In this role, you’ll be the first point of contact for customers — handling inbound and outbound calls, resolving inquiries, coordinating with internal teams, and ensuring excellent service delivery at all times.

Key Responsibilities

• Handle inbound and outbound customer calls professionally, courteously, and efficiently.
• Manage backend ticket resolution and maintain accurate records of all customer interactions.
• Coordinate with operations, logistics, and internal support teams to ensure timely follow-ups and escalations.
• Meet service quality benchmarks while maintaining high customer satisfaction.
• Adopt a problem-solving mindset, ensuring positive outcomes even in challenging situations.

Requirements

• Good verbal and written communication skills in English (and local languages if required).
• Clear, confident, and natural communicator with strong customer handling ability.
• Computer literate with working knowledge of MS Office, email, and ticketing systems.
• Previous experience in customer service / BPO / call center preferred.
• Comfortable working in a 24×7 operational environment with rotational shifts.
• Own conveyance is mandatory for attending rotational 24×7 shifts.

Work Details

• Shift: Rotational (24×7)
• Working Days: 6 days per week

What We Offer

• Opportunity to work with one of India’s fastest-growing mobility tech platforms.
• A supportive and collaborative work environment built on ownership and trust.
• Performance-linked incentives and scope for career growth within customer support and operations.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person