Sales and Service Coordinator

Key Responsibilities:

• Service Coordination:
• Plan, schedule, and manage the service calendar to ensure timely visits and maintenance.
• Assign service tasks to technicians and track completion status.
• Ensure smooth coordination between the service and sales teams.
• Reporting and Documentation:
• Prepare detailed service reports after each visit and submit them to clients promptly.
• Maintain accurate records of service calls, customer feedback, and follow-up actions.
• Customer Communication:
• Serve as the primary point of contact for customer inquiries related to product servicing, installation, or maintenance.
• Handle customer complaints or issues efficiently and ensure customer satisfaction.
• Sales Support:
• Promote and increase sales of Indoor Mosquito Trap Systems through proactive communication with clients and potential leads.
• Identify upselling and cross-selling opportunities during service interactions.
• Assist the sales team with lead generation, quotations, and client follow-ups.
• Performance Monitoring:
• Track service efficiency, customer satisfaction, and report key metrics to management.
• Suggest process improvements to enhance service quality and customer retention.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person