Sales and Support Specialist

Company Overview:

BroadDigix is a dynamic and growing technology solutions provider based in Islamabad, dedicated to delivering innovative digital services to clients worldwide. We are passionate about fostering an inclusive workplace that empowers all team members to excel in customer-focused roles. Join our team to make a meaningful impact while advancing your career!

Position: Sales and Support Specialist

Location: Islamabad, Pakistan

Type: Full-Time, Permanent, On-Site

Application Deadline: October 31, 2025

Job Summary:

We are seeking a motivated and enthusiastic Sales and Support Specialist to join BroadDigix. In this role, you will engage with customers to drive sales, provide exceptional support, and ensure a seamless customer experience. This position is perfect for a communicative, problem-solving individual passionate about building relationships and achieving targets.

Key Responsibilities:

Sales

• Identify customer needs and recommend BroadDigix’s technology solutions to meet those needs.
• Actively promote services through personalized outreach, demonstrations, and follow-ups.
• Achieve monthly/quarterly sales targets and contribute to team goals.
• Maintain accurate records of sales activities in CRM software (e.g., Salesforce, HubSpot).

Customer Support

• Respond to customer inquiries via phone, email, live chat, or in-person, resolving issues promptly and professionally.
• Provide troubleshooting, onboarding assistance, and post-sale support for BroadDigix’s services.
• Escalate complex issues to senior team members while ensuring customer satisfaction.

Relationship Building

• Build and maintain strong, long-term relationships with clients to foster loyalty.
• Gather feedback to improve services and share insights with the team.

Team Collaboration

• Work closely with marketing, product, and support teams to align on campaigns and customer needs.
• Participate in training sessions and team meetings to enhance skills and product knowledge.

Qualifications:

Education

• Bachelor’s degree in business, marketing, IT, or related field preferred.

Experience

• 3–5 years of experience in sales, customer service, or a related role, preferably in the technology sector.
• Experience with CRM tools and customer support platforms is a plus.

Skills

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Basic proficiency in Microsoft Office, Google Suite, or similar tools.

Attributes

• Self-motivated with a results-driven mindset.
• Empathetic and patient, with a passion for helping customers.
• Ability to work independently and as part of a team.

Why Join BroadDigix?

At BroadDigix, we are committed to promoting diversity and inclusion in the workplace. This role offers opportunities for professionals to shine in customer-facing positions, contributing to a balanced and supportive team.

Benefits:

• Competitive salary: PKR 80,000–120,000 per month, based on experience.
• Professional development opportunities, including training and mentorship.
• Supportive and inclusive work environment with a focus on career growth.
• Opportunity to work with cutting-edge technology solutions.

BroadDigix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: Rs80,000.00 - Rs120,000.00 per month

Work Location: In person

Application Deadline: 31/10/2025