Sales and Support Specialist

Position: Sales and Support Specialist

Location: PWD Housing Society, Islamabad, Pakistan

Type: Full-Time, Permanent

Working Hours: Eastern Standard Time (EST)

Application Deadline: October 31, 2025

Job Summary:

We are seeking a motivated and enthusiastic Sales and Support Specialist to join BroadDigix. In this role, you will engage with customers to drive sales, provide exceptional support, and ensure a seamless customer experience. This position is ideal for communicative, goal-oriented professionals who enjoy problem-solving, building relationships, and achieving measurable results.

Key Responsibilities:

Sales:

• Identify customer needs and recommend BroadDigix’s technology solutions to meet those needs.
• Actively promote services through personalized outreach, demonstrations, and follow-ups.
• Achieve monthly/quarterly sales targets and contribute to team goals.
• Maintain accurate records of sales activities in CRM software (e.g., Apollo, HubSpot, etc.).

Customer Support:

• Respond to customer inquiries via phone, email, live chat, or in-person, resolving issues promptly and professionally.
• Provide troubleshooting, onboarding assistance, and post-sale support for BroadDigix’s services.
• Escalate complex issues to senior team members while ensuring customer satisfaction.

Relationship Building:

• Build and maintain strong, long-term relationships with clients to foster loyalty.
• Gather feedback to improve services and share insights with the team.

Team Collaboration:

• Work closely with marketing, product, and support teams to align on campaigns and customer needs.
• Participate in training sessions and team meetings to enhance skills and product knowledge.

Qualifications:

Education:

• Bachelor’s degree in business, marketing, IT, or a related field preferred.

Experience:

• 1–3 years of experience in sales, customer service, or a related role, preferably in the technology sector.
• Experience with CRM tools and customer support platforms is a plus.

Skills:

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Basic proficiency in Microsoft Office, CRM's and similar tools.

Attributes:

• Self-motivated with a results-driven mindset.
• Empathetic and patient, with a passion for helping customers.
• Ability to work independently and as part of a team.

Equal Opportunity Commitment:

At BroadDigix, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome qualified candidates of all genders who share our passion for customer success and innovation.

Benefits:

• Competitive salary: PKR 70,000 – PKR 120,000 per month, based on experience.
• Professional development opportunities, including training and mentorship.
• Supportive and inclusive work environment with a focus on career growth.
• Opportunity to work with cutting-edge technology solutions.

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: Rs70,000.00 - Rs120,000.00 per month

Work Location: In person