Sales Assistant - Hermès İstanbul

Key Responsibilities

• Contribution to turnover of store through selling.
• Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
• Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
• Develop your knowledge of the after-sales support processes.
• Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.

• Ensure strong customer communication during selling ceremony and in after sales.
• Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.
• Accurate CRM capture and recording of client data.

• Active participation in store communications such as daily team briefings.
• Demonstrate excellent communication skills – both verbal or written.
• Maintain store standards and become familiar with daily procedures.
• Ensure merchandise is handled with care and consideration.
• Adherence and upholding of House procedures.
• Familiarise yourself with the visual merchandising basics – both front and back of house.
• Carry out regular stock replenishment and organisation of product.
• Become acquainted with all metiers.

• Successfully participate in and complete any training provided.
• Share information with colleagues and proactively convey learnings when interacting with clients.

• Fluent in both Turkish and English languages.
• Demonstrate good team spirit and energy in the workplace.
• Acts as a team player and takes initiative .
• Shows warmth and empathy, especially with objections.
• Stays calm when under pressure whilst also being adaptable and versatile.
• Acts as a true ambassador of the House.
• Hold a high level of personal standards.